- Kodak Network & Wireless Cards Driver Downloads
- Kodak Network Printer Setup
- Kodak Network Printer
- Kodak Network & Wireless Cards Driver Download
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Table of Contents > Troubleshooting > Network troubleshooting
9 Troubleshooting
Network troubleshooting
Wired network troubleshooting
Computer unable to detect the All-in-One printer
Probable Cause 1
Cables are not connected properly.
Corrective Action
Check the following cables to ensure they are properly connected.
Cables between the hub or router and your computer
Cables between the All-in-One printer and the hub or router
Cables to and from your modem or printer Internet connection (if applicable)
Probable Cause 2
Your Local Area Network card (LAN card) is not set up properly.
Corrective Action
Verify the setup of your LAN card.
To check your LAN card (Windows)
Open the Control Panel.
Double-click System.
In the System Properties dialog box, click the Hardware tab.
Click Device Manager.
Make sure your card shows up under Network Adapters.
Refer to the documentation that came with your card.
To check your LAN card (Macintosh)
Click the Apple icon on the Menu bar.
Select About This Mac and then click More Info. The System Profiler is displayed.
In the System Profiler, click Network.
Make sure your LAN card appears in the list.
Probable Cause 3
You do not have an active network connection.
Corrective Action
Check to see if you have an active network connection.
To see if you have an active network connection
Check the two Ethernet indicator lights on the top and bottom of the RJ-45 Ethernet jack on the back of the printer. The lights indicate the following:
Top light | If this light is a solid green, the device is properly connected to the network, and communications have been established. If the top light is off, there is no network connection. |
Bottom light | This yellow light flashes when data is being sent or received by the device over the network. |
To establish an active network connection
Check the cable connections from the All-in-One printer to your gateway, router, or hub to ensure connections are secure.
If the connections are secure, turn off the power on the All-in-One printer, and then turn it on again. Press the On/Off button on the control panel to turn the printer off, and press it again to turn it back on. Also, turn off the power on your router or hub, and then turn it on again.
No TCP/IP
Probable Cause
Your Local Area Network (LAN) card is not installed properly.
Corrective Action
Make sure your LAN card is installed properly and set up for TCP/IP. See the instructions that came with your LAN card.
Printer not found
Probable Cause
The All-in-One printer is not turned on.
Corrective Action
Turn on the printer.
Probable Cause 2
You do not have an active network connection.
Corrective Action
Make sure you have an active network connection.
To make sure your network connection is active
If the connections are secure, turn off the power on the All-in-One printer, and then turn it on again. Press the On/Off button on the control panel to turn the printer off, and press it again to turn it back on. Also, turn off the power on your router or hub, and then turn it on again.
Check the cable connections from the printer to your gateway, router, or hub to ensure connections are secure.
Make sure the printer is connected to the network with a CAT-5 or better Ethernet cable.
Probable Cause 3
Cables are not connected properly.
Corrective Action
Check the following cables to ensure they are connected properly.
Cables between the All-in-One printer and the hub or router
Cables between the hub or router and your computer
Cables to and from your modem or printer Internet connection (if applicable)
Probable Cause 4
A firewall, anti-virus, or anti-spyware application is preventing the printer from accessing your computer.
Corrective Action
Many firewall security programs have different levels of firewall security (Block All, High, Medium, Low), and some high levels of protection may prevent certain software applications and/or services from being permitted to operate through the network with enabled firewall security.
Via the firewall security program on your PC, manually allow inbound and outbound application permission through the firewall for the following services required for the wireless All-in-One operations:
Bonjour Service (C:Program FilesBonjourmDNSResponder.exe)
Kodak AiO Network Discovery Service (C:Program FilesKodakPrinterCenterEKDiscovery.exe)
Kodak AiO Device Service (C:Program FilesKodakPrinterCenterKodakSvc.exe)
Kodak AiO Home Center (C:Program FilesKodakPrinterCenterAiOHomeCenter.exe)
Go to www.kodak.com/go/inkjetnetworking for detailed instructions on adding these firewall permissions for the Kodak printer network services for 20 of the top rated firewall security programs on the market. If necessary, visit your firewall Manufacturer's online help Web site.
Kodak Network & Wireless Cards Driver Downloads
More advanced network users may also choose to allow inbound and outbound port permission through their firewall for the following ports associated with the wireless printer: Port 5353 (UDP) Port 9322 (TCP)
Probable Cause 5
A Virtual Private Network (VPN) is preventing the printer from accessing your computer.
Corrective Action
Try temporarily disabling the VPN before proceeding with the installation.
| NOTE: | The All-in-One printer functionality will be limited during VPN sessions. |
Probable Cause 6
The Ethernet cable is not plugged into the router, switch, or hub. The cable may also be defective.
Corrective Action
Try reinserting the cables. Or, if necessary, try a different cable.
Probable Cause 7
The All-in-One printer is assigned an AutoIP address instead of DHCP.
Corrective Action
This indicates that the printer is not connected properly to the network. Check the following:
Make sure all cables are connected properly and securely.
If the cables are connected properly, your access point, router, or home gateway might not be sending an address. If this is the case, you might need to reset the device.
Make sure the All-in-One printer is on the correct network.
Restart your All-in-One printer.
Probable Cause 8
The printer is on the wrong Subnet or gateway.
Corrective Action
Print a network configuration page, and verify that the router and printer are on the same subnet and gateway.
To print the network configuration page
On the control panel of the printer, press Menu.
Press until Network Settings is highlighted, and then press OK.
Press until Print Network Configuration is highlighted, and then press OK.
No IP address with cable modem (without a router)
Probable Cause
If you have a computer with a cable modem, a separate Local Area Network (LAN) for your other computers, and no DHCP or router, you must use AutoIP to assign IP addresses to the other computers and to the printer.
Corrective Action
To obtain an IP address for the computer with the cable modem
Your Internet Service Provider (ISP) assigns either a static or dynamic IP address to the computer with the cable modem.
To assign IP addresses to the remaining computers and the All-in-One printer
Use AutoIP to assign IP addresses to the remaining computers and the printer. Do not assign a static IP address.
Wireless troubleshooting
No SSID
Probable Cause 1
Your access point is not broadcasting its network name (SSID) because the Broadcast SSID option is turned off.
Corrective Action
Access the Embedded Web Server and turn on the Broadcast SSID option.
Kodak Network Printer Setup
Probable Cause 2
The access point (infrastructure) or computer (ad hoc) is out of range.
Corrective Action
In order to establish a good signal between the printer and access point (infrastructure) or computer (ad hoc), try doing the following things separately or in combination.
If there is a long distance between your computer or access point and the printer, move them closer together.
If there are metal objects (such as a metal bookcase or refrigerator) in the transmission path, clear the path between the printer and the computer or access point.
If a cordless telephone, microwave, or other device that emits radio signals transmitting at 2.4 GHz is nearby, move it farther away to reduce radio interference.
| NOTE: | Devices like wireless speakers or wireless gaming accessories can emit radio interference at 2.4 GHz. You can verify this on your wireless desktop or laptop computer by viewing sporadic signal bars in your Wi-Fi status utility. Repositioning your computer away from these sources of signal interference can improve your computer network performance. For example:
|
Probable Cause 3
The SSID is not visible because it is at the bottom of the list.
Corrective Action
Press to scroll to the bottom of the list. Infrastructure entries are listed first and ad hoc entries last.
Probable Cause 4
The access point firmware needs updating.
Corrective Action
Check for firmware updates for your access point on the manufacturer's Web site. Update the firmware on the access point.
Probable Cause 5
Your wireless adapter on your computer is not broadcasting the SSID (ad hoc).
Corrective Action
Verify that the wireless adapter is broadcasting the SSID. Print a network configuration page from the All-in-One printer, and verify that the SSID for the wireless adapter appears on the network configuration page. If the wireless adapter is not broadcasting the SSID, see the documentation that came with your computer.
Probable Cause 6
The firmware for the wireless adapter on your computer needs updating (ad hoc).
Corrective Action
Check for firmware updates for your wireless adapter on the manufacturer's Web site, and then update the firmware.
Probable Cause 7
An Ethernet cable is connected to the printer.
Corrective Action
Unplug the Ethernet cable.
Weak signal
Probable Cause
The access point is too far away or there is interference.
Corrective Action
If there is a long distance between your computer or access point and the printer, move them closer together.
If there are metal objects (such as a metal bookcase or refrigerator) in the transmission path, clear the path between the printer and the computer or access point.
If a cordless telephone, microwave, or other device that emits radio signals transmitting at 2.4 GHz is nearby, move it farther away to reduce radio interference. See , .
Cannot connect to network
Probable Cause 1
The equipment is not turned on.
Corrective Action
Turn on the networked devices, such as the access point for an infrastructure network, or the computer for an ad hoc network. For more information on how to turn on the access point, see the documentation that came with your access point.
Probable Cause 2
The All-in-One printer is not receiving a signal.
Corrective Action
Move the access point and the printer closer together. Then go through setup again.
Probable Cause 3
You have entered the SSID incorrectly.
Corrective Action
Enter the SSID correctly. Remember that the SSID is case-sensitive.
Probable Cause 4
You have entered the WEP key incorrectly.
Corrective Action
Enter the WEP key correctly. Remember that the WEP key is case-sensitive.
Probable Cause 5
The wireless settings on the printer do not match the wireless settings of your access point.
Corrective Action
Print a network configuration page to compare the wireless settings of the printer with the wireless settings for your access point. Change either the device or access point settings so that both the printer and the access point have matching wireless settings.
Probable Cause 6
You entered the wrong mode (ad hoc or infrastructure) or security type.
Corrective Action
Enter the correct mode or security type. Print a network configuration page to compare the wireless settings of the printer with the wireless settings for your access point. Change either the device or access point settings so that both the printer and the access point have matching wireless settings.
Kodak Network Printer
Probable Cause 7
MAC filtering is enabled on your access point.
Corrective Action
Keep MAC filtering enabled, but change the settings to allow the access point to communicate with the printer.
Unsupported authentication or encryption type
Probable Cause
Your network is configured with an authentication protocol not supported by the Kodak All-in-One printer.
Corrective Action
Open the Embedded Web Server of your access point and change the security settings. Use one of the supported protocol types.
| NOTE: | Types not supported include WPS, WPA2-Enterprise, LEAP, PEAP, EAP-MD5, EAP-TLS, and EAP-TTLS. |
Invalid WEP Key
Probable Cause 1
An invalid WEP key was entered.
Kodak Network & Wireless Cards Driver Download
Corrective Action
If you do not know the WEP key, see the documentation that came with your access point/router. The WEP key is stored within the access point. Usually you can find the WEP key by logging on to the Embedded Web Server of your access point through your computer.
Probable Cause 2
The WEP key index setting of your access point does not match the WEP key index setting of the All-in-One printer.
Corrective Action
The printer is looking for a WEP key index of 1. If the WEP key index setting was changed on the access point, open the Embedded Web Server for the printer and update the index setting to match the index setting of your access point. Once you've updated the index setting on the printer, repeat the setup procedure.
| NOTE: | Some access points provide more than one WEP key. Make sure you use the first WEP key (index 1) when setting up your wireless network. |
Invalid WPA Passphrase
Probable Cause
You have entered the WPA passphrase incorrectly.
Corrective Action
Enter the correct passphrase. Make sure it has between 8 and 63 characters, and matches the passphrase programmed in the access point (case sensitive).
Another device connected to the access point
Probable Cause
Another device in the vicinity connected to your access point before the All-in-One printer was able to connect.
Corrective Action
Cancel the setup and start over.
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